Keep your customers HAPPY – Your customers want to talk to you—make it easy for them. Our support products allow customer conversations to flow seamlessly across all channels, which means more productive agents and more satisfied customers.
Make your business more customer driven with these seamlessly efficient CRM solutions.
Rely on our comprehensive, purpose-built software to automate key aspects of your work and guide best practices.
To build a relationship, you have to know your customers inside out: understanding them as customers, individuals and as members of attitudinal and behavioral tribes. We allow you to capture the voice of your customer on any device, in any language, at every touchpoint. As experts in highly personalised transactional surveys, we give customers the power to express opinions in quick and efficient formats, resulting in survey response rates that can reach up to 45%.
Get advanced text analytics, sentiment analysis and social media, so you can build a complete view of the customer experience across your organisation.
Identify where brand loyalty is gained or lost with powerful analysis, transforming feedback into insights and putting customers at the centre of your business.
Access trends and macro reports at the line of business or decision level, or drill right down to the customer or employee level to review individual feedback. No matter what you want to discover, you’ll have real-time knowledge at your fingertips.
Our model delivers performance management tools to understand how services impact delivery of the brand promise, and integrated action management to help you consistently exceed customer expectations.
Turn your employees into some of your biggest brand fans; working hard to deliver the experience your brand promises. With direct access to feedback and insights from customers, the frontline becomes more engaged, and team leads gain immediate opportunities for training and coaching based on the Voice of the Customer.
Create a continuous two-way dialogue with your customers, from closing the loop and remedying poor customer experiences to reaching out to your strongest supporters to learn about positive experiences. Triggered alerts and actions ensure no customer follow-up is forgotten or missed.
When you make each experience truly personal – tailored to each individual based on deeper, richer, more actionable insight – you get better results. Our highly personalized approach enables more effective targeting for your promotions and offers, allowing you to save at-risk customers and reward the loyal, turning them into brand advocates through relevant and resonant referral offers.
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